Engagement Sessions

Following the publication of Draft 1 of BP26, we held two webinars aimed at customers and wider stakeholders.

The first of two webinars took place with customers on Monday 6 October. The objective of this session was to:

1. Provide a summary of the key elements and what they mean for our customers.

2. Share our future development priorities and the investment required, so customers can see how we plan to deliver innovation and value.

3. Equip customers with the context and channels available to give meaningful feedback that will help shape the final plan.

The event was held during the Draft 1 consultation window and was a further opportunity to encourage consultation feedback before the deadline.

Our second webinar was held on 21 October and the objectives were:

1. To provide a summary of the consultation findings and customer feedback received to date​

2. To play back our understanding of the customer feedback​

3. To give customers opportunity to provide any additional thoughts prior to the preparation of BP26 Draft 2

The event was held after the consultation window to report back initial findings and set out next steps.

We were delighted to welcome over thirty customers and stakeholders to our Customer Strategy Day on 8 July in our Solihull office.

The event helped to launch our Draft Statement of Planning Principles - the starting point for our 2026 Business Plan. It was also a valuable opportunity to reflect on our progress, share future priorities and hear directly from customers on how we can continuously improve.

Themed around ‘embracing change’, the event was packed with presentations, polls and interactive workshops, which made for a fascinating, productive and illuminating day of discussion.

We also unveiled our refreshed brand and reinforced our commitment to being a trusted, innovative company that delivers value added data services for the gas industry.